If you follow our Facebook page you will know this morning Lu got stood up. You’ll also know that she had well nice shoes, and was most unimpressed by the amount of rain falling from the skies, but that’s a whole other matter.
The good news is it appears there was a good explanation for the missed meeting today, and a new get together is going to be arranged. However, it seems to be quite a hot topic of conversation among many business owners – as her post missed-meeting rant has been getting quite a bit of attention.
How long would you wait?
Most people said if they had arranged to meet someone, they’d wait anywhere between 10 and 15 minutes (one person saying they’d happily wait 20 minutes) to see if they really were a no-show. The reality is people can easily get stuck in traffic, and not everyone has hands free and is able to make a call to let you know of an issue.
Equally, if you’re already sat waiting for them, you might as well use the time productively to catch up on emails or make any other calls you need to. Yes, it can be frustrating, but it doesn’t have to be a total waste of your time.
Would you get in touch with them?
Whilst you’re waiting, would you try to get in touch with the missing party? Most of us have been there at least once, somewhere along the way you’ve failed to put a date in your diary and before you know it, you’ve inadvertently stood someone up. We all like to think we’re above it, but alas, we’re all only human.
Phoning someone whilst you’re waiting is a good way to gauge where things are at. Did they simply forget, and if so, is it worth trying to rearrange? Was it a genuine mistake, or are they saying they don’t have the time to meet with you and give you their full attention?
Perhaps you can’t get in touch with them there and then, in which case, would you make contact with them when you get back to the office? Try to find out where they were? If not, why not?
Would you arrange a second meeting?
Most people we’ve heard from said that, depending on the reason for missing the meeting in the first place, they would probably arrange a second meeting. If someone seemed genuinely sorry, or it was clear there was a logical explanation for any mix up, then they’d be more than happy to move on and try again.
However, if they got a feeling the person was lying or trying to cover their tracks, didn’t apologise or wouldn’t take ownership for their mistake, then they wouldn’t bother.
One person we spoke to said the same person had stood him up three times. It was a potential client, and whilst the temptation is always there to try and chase down a sale, it’s certainly not wort it if you have to work that hard. A client who can treat you like that is one that’s unlikely to ever value what you offer, and will no doubt also be a bad payer.