In 2014 we started offering call handling to some of our existing clients. It proved to be such a popular service that we rolled it out to everyone and anyone, and it definitely became one of our more valuable offerings as far as business owners were concerned.
However, as is often the case with business, the sailing didn’t stay smooth for ever.
Following some staff changes Lu was predominantly answering calls on her own, and newly pregnant at the time, the onset of morning sickness meant she became concerned the quality of the service offered would be compromised.
It was a difficult decision, especially as it meant losing some clients altogether, but the call handling was stopped in early 2016.
I treat my clients like good friends, and I want to do the absolute best for them. Dropping the ball when it came to their businesses just wasn’t something I was prepared to do.
Nearly 18 months later and things have changed. The morning sickness has been replaced by a 10 month old boy called Quinn, and now we have a team in place dedicated to handling all the calls you can throw at them.
If you want to find out more about the various packages we offer (including a holiday cover package) please get in touch. You can call 0161 883 2024 or email firstname.lastname@example.org
We look forward to taking your calls.