When it comes to call handling, you have 3 choices

Last week we announced our popular call handling service is back, and it’s better than ever.  We now have a dedicated team able to take your calls, and that’s created the opportunity for us to differentiate ourselves from other company’s offering the same service.

As a result, we have three different options to choose from.

Option 1: Holiday cover

Day to day you may find you’re in control of your phone calls, able to answer them whilst you’re at work, or keeping on top of any messages that come through.

You might even have staff on hand who handle this side of the business for you.

But what happens when you’re on holiday, or your staff take a break?  Who handles the calls then?

We offer a short term package to suit your needs, whether it’s for a week, 10 days or longer.  Our team will be on hand to answer your calls and deal with them according to your instructions.

This is ideal for people who need extra support for a short period of time and don’t want to be saddled with a contract or any set-up fees.

Option 2: Monthly cover

If you’re struggling to stay on top of your calls, or want the added bonus of ensuring every incoming call is handled in a timely and professional manner, then our monthly cover is ideal for you.

There’s no set up fee, and our pricing structure is competitive and easy to follow.

Calls will be answered between 8am and 5pm, Monday-Friday with messages being sent via email or text, depending on your preferences.

We can also offer an additional assistance package whereby we provide customer service support to your callers.

Option 3: Emergency cover

Time Saving Heroes pride ourselves on our ability to be reactive to the little emergencies that crop up in your business.

Kids off sick?  Stuck on a job? Receptionist caught in traffic and unable to come in on time? Whatever the issue, we offer emergency call handling cover for as long (or as short) as you need it.

It’s quick and easy to set up (we can have you up and running within 10 minutes), cancel or extend.

 

How to find out more

If you want to have a chat, and find out more about our exciting new call handling, give us a ring on 0161 883 2024 or email lu@timesavingheroes.co.uk

 

 

Guess what’s back …

In 2014 we started offering call handling to some of our existing clients.  It proved to be such a popular service that we rolled it out to everyone and anyone, and it definitely became one of our more valuable offerings as far as business owners were concerned.

However, as is often the case with business, the sailing didn’t stay smooth for ever.

Following some staff changes Lu was predominantly answering calls on her own, and newly pregnant at the time, the onset of morning sickness meant she became concerned the quality of the service offered would be compromised.

It was a difficult decision, especially as it meant losing some clients altogether, but the call handling was stopped in early 2016.

I treat my clients like good friends, and I want to do the absolute best for them. Dropping the ball when it came to their businesses just wasn’t something I was prepared to do.

Nearly 18 months later and things have changed.  The morning sickness has been replaced by a 10 month old boy called Quinn, and now we have a team in place dedicated to handling all the calls you can throw at them.

18301624_754114678084586_1807267223704904617_n

If you want to find out more about the various packages we offer (including a holiday cover package) please get in touch. You can call 0161 883 2024 or email lu@timesavingheroes.co.uk

 

We look forward to taking your calls.