Your message is not important to us

Despite the impression I like to give, I am only human, and that means even I the-ever-writing-Lu can find it hard at times to come up with content.  Thankfully this week I’ve been given a bit of a hand by some really bad customer service experiences on social media.

One of the most popular services we provide at Time Saving Heroes is social media management.  Whilst we offer a whole host of services in this area, for the most part people just want regular content posting out via their networks.  However, I always try to remind people that it’s not about what they sell or do, but how they engage and build relationships with their audience/customers.

Some people get that, some just don’t.

Never is this more pronounced than when you look at how people manage their business pages Facebook Messenger.  On countless occasions I have stumbled across a page, found the content interesting, liked it, commented and proceeded to follow.  In time I have found myself actually needing to find out something – so I hit the trusty “Send Message” button and wait.

Sometimes I have to wait a few hours – which even the most impatient of individuals can probably live with.

Most times, I have to wait a week, or longer.

In some instances no reply comes at all.

For those of you who have Facebook business pages can I just ask – why are you taking the time to set up a page, fill it with content and to add all your contact details only to ignore your potential customers when they bother to reach out to you?

What the Hell is the point?!

Not only are you potentially missing out on a sale in the here and now, but actually you are leaving a really bad taste in someone’s mouth.  Having managed numerous business pages over the last few years I totally get how annoying “the public” can be.  The seemingly endless barrage of questions that are time consuming to respond to – and they don’t end up buying anyway.  Yes, I get it, but sorry buttercup, that’s what you’re there for.  It’s called customer service.

It’s like having a phone, and never bothering to answer the bloody thing!

If you really don’t want people to get in touch with you via direct messaging, don’t offer it as a method of communication.  And if you are going to offer it, make sure you manage it properly.

If you don’t have the time, then you need Time Saving Heroes.

Get a Virtual Assistant to say it for you

Here at Time Saving Heroes we know how hard it is for business owners to hand over any aspect of their customer service to a complete stranger.  Your customers are everything, and you want to make sure that every part of their interaction with your business goes smoothly, and leaves them wanting more.

We totally understand that.

However, communication is one of the most time consuming aspects of any business.  Answering the phone, dealing with queries, replying to emails, scheduling appointments – it all takes up a huge amount of man power.  And when there’s only you, or a small team, that’s a lot of hours lost that could be spent doing something else that could be earning more money.

It can seem daunting at first, but it’s important to remember one thing: as your business grows it will become impossible for you to manage this aspect on your own.

Once you can accept that fact it starts to make sense to outsource some of the work to someone else now, so you can get the right processes in place to make expansion even easier.

Here are just ten ways you can free up your time by allowing a Time Saving Hero to communication on your behalf:

  1. Sending cards, thank you’s and invitations
  2. Checking and responding to voicemail
  3. Filtering your inbox and deleting spam/junk mail
  4. Writing, editing and sending follow-up emails to clients
  5. Creating templates to answer common questions
  6. Proof-reading and editing outbound messages you’ve already drafted
  7. Providing live chat support to online visitors
  8. Making outbound calls
  9. Dealing with support tickets/complaints etc
  10. Answering all your calls and taking messages, dealing with queries or passing on information

 

There’s so much more a Virtual Assistant can offer, but these are some of the key tasks that will allow you to focus on what you need to achieve to move your business forward.  Imagine how much more productive you could be if you weren’t constantly distracted by a ringing phone or an email notification.

To find out more simply give us a call on 0161 883 2024 or email hello@timesavingheroes.co.uk and we’ll be happy to help.